Terms and conditions

Before purchasing any livestock or visiting please read our terms carefully:

 

All children must be accompanied by an adult at all times in the shop.

 

Any one purchasing livestock must be 16 years or older. 

 

All purchases must be made and collected from the shop or livestock can be reserved/paid for online and only collected from our store the only exception to this rule is live plants. 

 

Any online purchases must be collected within one week of purchase. Failure to do so may result in no refund being given and the animal being put back on sale. We are also not responsible for any deaths of the reserved animal during this time and no refund will be issued any reservations over 48 hours are at your own risk. 

 

We do on occasion allow reptile curriers to collect from our store. This must be agreed on before purchase and must have a set date agreed on before purchase. Failure to meet the agreed delivery collection date can result in no refund being issued and the animal being put back on sale.  

 

All curriers are at your own risk we are not responsible for any loss or damage to your animal once it has left the shop. Any currier service voids our 48 hour guarantee.  

 

It is up to any one purchasing live plants to provide us with the correct delivery information any incorrect delivery information may result in a non refundable loss of the products or a extra delivery charge. 

 

If live plants arrive damaged please provide photos of the damage along with the time and date. We are not obliged to refund any plants damaged in transit and will only do this if we feel it is necessary

 

Any one purchasing livestock must provide their name, address and contact number for our record book, this is a legal requirement by the pet shop licencing act. 

 

We no longer deliver any livestock all purchases are collection only.

 

Prices are subject to change without notice. All prices are set on the time and date of purchase and are final. 

 

We reserve the right to refuse the sale of our livestock to anyone we feel will mistreat, neglect or abuse the animals. 

 

we offer a 48 hour guarantee on all livestock (except live plants), if your new animal dies or becomes unwell you must provide a photo for proof of death or illness before a refund will be given. Currier services do not qualify for this guarantee.  

 

All payments are finale and no refunds or exchanges will be given once your animal has been purchased. 

 

It is you responsibility to know the care requirements of your chosen livestock. (If unsure we are always happy to give advice and assistance)

 

All dry goods are under a 14 day warranty, any returns must be brought back in the original packaging with receipt. This dose not cover light bulbs they are not covered by the warranty. Any faulty item/items may be exchanged or the money can be refunded. 

 

 The shop uses security cameras. 

 

We have a zero tolerance policy on any rudeness, abusive behaviour or inappropriate behaviour anyone behaving in this way will be asked to leave the store. 

News

New specimen bromeliads now in stock.

New EU dart frogs arriving next week: R.Fantastica lowland, R.Lamasi highland, O.Pumolio punta laurent and more. 

T.Alanis back in stock 

CB Standings day gecko now in stock.

 

 

 

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